In this paper, we map navigational needs and preferences of patients and visitors to evaluate the appropriateness of a smartphone navigation application in the hospital in contrast to other, more traditional navigational cues. We test the effects of sociodemographic variables (age, gender, education) on wayfinding strategies and preferences of respondents (using chi2 tests). Empirical research is based on the survey among 928 patients/visitors of the Vítkovice Hospital in Ostrava, Czechia. We found a relatively weak association between gender and wayfinding—no major differences between men and women in navigational preferences were found. Age was the most important predictor of wayfinding. Respondents in the over-60-year age group were characteristic of a lower interest in changes of the navigational system and low willingness to use mobile applications for navigation—people between 41 years and 60 years were the biggest supporters of changes. Correspondingly, demand for improvement of navigation (including a mobile application) was positively correlated with educational level.

中文翻译：

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医院患者和访客的导航需求和偏爱：智能技术的前景如何？

在本文中，我们与其他更传统的导航提示相比，我们绘制了导航需求以及患者和访客的偏好，以评估智能手机导航应用在医院中的适用性。我们测试社会人口统计学变量（年龄，性别，教育）对寻路策略和受访者偏好的影响（使用chi2检验）。实证研究基于对捷克共和国俄斯特拉发市维特科维采医院928名患者/患者的调查。我们发现性别与寻路之间的关联相对较弱-在导航偏好方面，男女之间没有发现重大差异。年龄是寻路的最重要预测因子。60岁以上年龄段的受访者的特点是对导航系统的更改兴趣降低，并且不愿意使用移动应用程序进行导航-41岁至60岁的人们是更改的最大支持者。相应地，对导航（包括移动应用）的改进需求与教育水平呈正相关。