This article presents a quasi-experimental intervention study designed to reduce the level of verbal aggression on a social networking service (Reddit). The interventions were based on three psychological mechanisms: induction of a descriptive norm, induction of a prescriptive norm, and empathy induction. Each intervention was generated using a communicating bot. Participants exposed to these interventions were compared with a control group that received no intervention. The bot-generated normative communications (both the ones priming descriptive and the ones priming prescriptive norms), as well as the empathizing intervention, reduced the proportion of verbal aggression posted by Reddit accounts. All three interventions proved effective in reducing verbal violence when compared with the control condition.

中文翻译：

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人工智能对抗仇恨：干预减少社交网络环境中的言语攻击

本文介绍了一项准实验性干预研究，旨在降低社交网络服务 (Reddit) 上的言语攻击程度。干预基于三种心理机制：描述性规范的诱导、规定性规范的诱导和同理心的诱导。每个干预都是使用通信机器人生成的。将接受这些干预的参与者与未接受干预的对照组进行比较。机器人生成的规范性交流（启动描述性和启动规定性规范的通信）以及移情干预降低了 Reddit 帐户发布的言语攻击的比例。与对照条件相比，所有三种干预措施都证明在减少言语暴力方面是有效的。