This paper reviews the literature concerning technology used for creating and delivering accessible museum and cultural heritage sites experiences. It highlights the importance of the delivery suited for everyone from different areas of expertise, namely interaction design, pedagogical and participatory design, and it presents how recent and future artificial intelligence (AI) developments can be used for this aim, i.e.,improving and widening online and in situ accessibility. From the literature review analysis, we articulate a conceptual framework that incorporates key elements that constitute museum and cultural heritage online experiences and how these elements are related to each other. Concrete opportunities for future directions empirical research for accessibility of cultural heritage contents are suggested and further discussed.

中文翻译：

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以人为本的人工智能设计无障碍文化遗产

本文回顾了有关用于创建和传递无障碍博物馆和文化遗产体验的技术的文献。它强调了交付适用于不同专业领域的每个人的重要性，即交互设计，教学和参与式设计，并介绍了如何将最新和未来的人工智能（AI）开发用于此目标，即改进和扩展在线和就地可访问性。通过文献综述分析，我们阐明了一个概念框架，其中包含构成博物馆和文化遗产在线体验的关键要素以及这些要素之间的相互关系。提出了进一步的机会，并提出了进一步探讨文化遗产内容可及性的经验研究的机会。