ABSTRACT

This study’s aim is investigating the impacts of the determinants of knowledge management on organisational sustainability. It investigates the differences in performance among ISO 9001 certified and non-certified firms. The study uses data collected from 156 employees of various private firms in the Kurdistan Region of Iraq. It uses the partial least squares method to test the hypothesised model and the independent samples t-test toelaborate on the differences between ISO 9001 certified and non-certified firms. The results show that knowledge storage plays a key role in knowledge generation, sharing, and utilisation. It is also observed that knowledge management has a significant impact on organisational sustainability. Firms in the Kurdistan Region of Iraq fail to generate management knowledge due to their weak document storage capacities. This paper discusses the theoretical and practical implications of their weak document storage capacities and makes some suggestions for improving this situation.

摘要

本研究的目的是调查知识管理的决定因素对组织可持续性的影响。它调查了 ISO 9001 认证和非认证公司之间的绩效差异。该研究使用从伊拉克库尔德斯坦地区多家私营公司的 156 名员工收集的数据。它使用偏最小二乘法来检验假设模型，并使用独立样本 t 检验来详细说明 ISO 9001 认证和非认证公司之间的差异。结果表明，知识存储在知识的生成、共享和利用中起着关键作用。还观察到知识管理对组织的可持续性具有重大影响。伊拉克库尔德斯坦地区的公司由于文件存储能力薄弱而无法产生管理知识。