Abstract

Grounded in lifespan development theories that posit a positive influence of aging on emotion regulation, we examine how chronological age and political skill (i.e., a work-related interpersonal competency that functions as an emotion-relevant resource) jointly moderate the relationships between within-person levels of empathy and the use of emotional labor strategies across a workweek. Participants were n = 118 full-time university employees (M_age = 42.85 years; SD = 12.18; range = 20–70), who completed momentary surveys 3 times a day, over a single 5-day workweek. Results show that age and within-person levels of empathy were positively related to momentary levels of deep acting. Considering further the interaction of age, political skill, and empathy, results suggest that the positive relationship between empathy and deep acting is conditional upon age and individual differences in political skill, with differential relationships observed for relatively older versus relatively younger participants. Overall, the findings of this study contribute to a better understanding of the role of age and political skill for daily emotional regulation in the work context.

中文翻译：

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政治技能和同情心对情绪劳动的年龄影响：一项经验抽样研究

摘要

基于衰老对情绪调节产生积极影响的寿命发展理论，我们研究了按时间顺序排列的年龄和政治技巧（即与工作相关的人际交往能力，它是与情感相关的资源）如何共同缓解人与人之间的关系整个工作周的同理心水平和使用情感劳动策略。参与者为n = 118名全职大学员工（M_年龄= 42.85岁；SD= 12.18; 范围= 20–70），他们在一周的5天中每天完成3次瞬时调查。结果表明，同理的年龄和人际交往水平与深层行为的瞬时水平呈正相关。进一步考虑年龄，政治技巧和同情心之间的相互作用，结果表明，同情心和深厚的演技之间的正向关系取决于年龄和政治技能的个体差异，相对较早和较年轻的参与者之间存在差异。总体而言，这项研究的结果有助于更好地理解年龄和政治技能在工作环境中日常情绪调节中的作用。