Business process outsourcing (BPO) industries providing customer service are characterized by three features: the product of labor is affect; affect is central to the labor process; and affect constitutes a crucial modality for the workers’ subject formation. This affective labor is distinctive in that workers’ connections to their customers are live, transnational, and interactive. Such BPOs constitute a form of capitalist production in which profits are based on the management and monetization of affect, including brand loyalty and customer satisfaction. Affective labor generates disjunctive temporalities that are coimplicated with those of family life and with routines of schooling, ritual, and religion. These disjunctive temporalities engender modes of embodiment that are crucial to how BPO workers are constituted as specific kinds of laboring subjects. [affective labor, temporality, business process outsourcing, digital capitalism, Bengaluru, India]

中文翻译：

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错过的时期

提供客户服务的业务流程外包（BPO）行业具有以下三个特征：劳动产品受到影响；影响是劳动过程的中心；情感是工人主体形成的关键方式。这种情感劳动的独特之处在于，工人与客户的联系是实时的，跨国的和互动的。此类BPO构成资本主义生产的一种形式，其利润基于情感的管理和货币化，包括品牌忠诚度和客户满意度。情感劳动会产生与家庭生活，学校教育，仪式和宗教习惯相关的暂时性歧义。这些分离的时间性导致了体现方式，这些方式对于BPO工人如何构成特定种类的劳动主体至关重要。[情感劳动，时间性，业务流程外包，数字资本主义，班加罗尔，印度]