The purpose of this paper is to formally assess the training program received by information studies graduate students and the reference services they provided at a research-intensive university.,A qualitative content analysis was used to evaluate if graduate students incorporated the training they received in their provision of reference services. The students’ virtual reference transcripts were coded to identify the level of questions asked, if a reference interview occurred and if different teaching methods were used by the students in their interactions. The in-person reference transactions recorded by the students were coded for the level of questions asked.,The main findings demonstrate a low frequency of reference interviews in chat interactions with a presence in only 23 per cent of instances while showing that instructional methods are highly used by graduate student reference assistants and are present in 66 per cent of chat conversations.,This study is of interest to academic libraries who wish to partner with information studies programs and schools to offer graduate students valuable work experience. It aims to show the value that graduate students can bring to reference services. Furthermore, it highlights the importance of continuously developing training programs and assessing the performance of graduate students working in these roles.

中文翻译：

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开发和评估研究生参考服务

本文旨在正式评估信息研究型研究生接受的培训计划及其在研究型大学中提供的参考服务。定性内容分析用于评估研究生是否将他们接受的培训纳入了他们的研究提供参考服务。对学生的虚拟参考成绩单进行编码，以识别所提出问题的水平，是否进行了参考访谈以及学生在互动中是否使用了不同的教学方法。学生记录的面对面参考交易按照所询问问题的级别进行编码。主要研究结果表明，在聊天互动中参考访谈的频率较低，只有23％的实例在场，同时表明研究生参考助手使用的教学方法很高，在聊天对话中占66％。希望与信息研究计划和学校合作以为研究生提供宝贵的工作经验的高校图书馆非常感兴趣。它旨在显示研究生可以为参考服务带来的价值。此外，它强调了持续制定培训计划和评估担任这些职务的研究生的表现的重要性。希望与信息研究计划和学校合作以为研究生提供宝贵工作经验的高校图书馆对此研究感兴趣。它旨在显示研究生可以为参考服务带来的价值。此外，它强调了持续制定培训计划和评估担任这些职务的研究生的表现的重要性。希望与信息研究计划和学校合作以为研究生提供宝贵工作经验的高校图书馆对此研究感兴趣。它旨在显示研究生可以为参考服务带来的价值。此外，它强调了持续制定培训计划和评估担任这些职务的研究生的表现的重要性。