Abstract:Community college libraries provide many different types of supports on their campuses. Are patrons with disabilities aware of the kinds of support and services a library provides? To answer this question, we created and administered a survey and held a focus group. Our results showed that in some ways patrons with disabilities used the library differently from patrons without disabilities. Our focus group revealed the importance of including the voices of patrons with disabilities when discussing the library-user experience. Most importantly, our research was conducted as part of a partnership between the library and the disability-services office on campus. This collaboration will increase access and communication between the library and patrons with disabilities.

中文翻译：

---

在社区大学图书馆评估残障人士的用户体验

摘要：社区大学图书馆在其校园中提供许多不同类型的支持。残障人士是否了解图书馆提供的支持和服务？为了回答这个问题，我们创建并管理了一个调查并举行了一个焦点小组。我们的结果表明，在某些方面，残障顾客使用图书馆的方式与无残障顾客不同。我们的焦点小组揭示了在讨论图书馆用户体验时，必须包括残疾顾客的声音的重要性。最重要的是，我们的研究是图书馆与校园残障服务办公室之间合作关系的一部分。这种合作将增加图书馆与残疾顾客之间的联系和沟通。