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Social Media Usage in E-Government
Journal of Global Information Management ( IF 3.474 ) Pub Date : 2018-01-01 , DOI: 10.4018/jgim.2018010101
Khadija Ali Vakeel 1 , Prabin Kumar Panigrahi 2
Affiliation  

When citizens are actively engaged in e-government processes as co-creators it leads to e-government development. Citizen participation in e-government is a recent phenomenon where government is seeking more involvement of citizens through different platforms. Whether citizens' participation through social media platforms leads to e-government development has been a debate in literature. In this research study, the authors investigate whether social media usage influences government's role in e-government development. Power distance between government and citizen also plays a role in deciding the extent of e-participation in e-government. In this study, the authors examine the relationship between social media, power distance, citizen engagement and e-government development. Using customer focus theory and agency theory, this study establishes that e-participation initiative by government acts as a mediator in the relation between social media usage by citizen as well as power distance to e-government development.

中文翻译:

电子政务中的社交媒体使用

当公民作为共同创造者积极参与电子政务流程时,就会导致电子政务发展。公民参与电子政务是一种最近出现的现象,政府正在通过不同的平台寻求公民更多的参与。公民通过社交媒体平台的参与是否会导致电子政务发展一直是文学界的辩论。在这项研究中,作者调查了社交媒体的使用是否会影响政府在电子政务发展中的作用。政府与公民之间的权力距离在决定电子参与电子政务的程度方面也起着作用。在这项研究中,作者研究了社交媒体,权力距离,公民参与和电子政务发展之间的关系。利用客户关注理论和代理理论,
更新日期:2018-01-01
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