Widespread use of computer-mediated communication (CMC) for exchanging social support has raised questions about the support-related implications of CMC. This study drew from the dual-process theory of supportive message outcomes and examined the implications of CMC for support message processing and outcomes. We hypothesized that the reduced social cues in CMC would encourage greater elaboration on support message content and lead support messages to have a greater impact than in face-to-face interaction. The results of the experiment showed that, although the support message was held constant, participants in the CMC condition reported the strongest motivation to receive support, engaged in the greatest level of message elaboration, and experienced the most beneficial changes in worry and uncertainty discrepancy.

中文翻译：

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计算机中介通信（CMC）对社会支持消息处理和结果的影响：何时以及为什么在CMC期间增强支持消息的效果？

计算机介导的交流（CMC）被广泛用于交换社会支持，这引起了对CMC与支持相关的含意的质疑。这项研究借鉴了支持性消息结果的双过程理论，并研究了CMC对支持性消息处理和结果的影响。我们假设CMC中社交线索的减少会鼓励对支持消息内容的详细说明，并导致支持消息比面对面交互产生更大的影响。实验结果表明，尽管支持信息保持不变，但CMC条件下的参与者报告了获得支持的最大动力，最大程度地阐述信息，并在担忧和不确定性差异方面经历了最有益的变化。