Abstract

Fire departments are comprised of individuals known to have high levels of public service motivation (PSM). One of the most important measures of fire personnel performance, turnout time, may be affected by managerial strategies. Turnout time measures the time elapsed from when the emergency dispatcher informs the fire unit of an emergency and when the unit leaves the fire station. In 2015, the El Paso Fire Department required fire personnel to participate in a training module focusing on the importance of emergency response and turnout time. At the conclusion of the training period, the department began enforcing a turnout time policy of 90 s, with units being required to submit paperwork concerning their response if they exceeded the 90 s requirement. We find that training and policy enforcement decrease turnout times in these high PSM employees, but policy enforcement with sanctions yields the largest decrease.

摘要

消防部门由众所周知具有高水平公共服务动机 (PSM) 的人员组成。消防人员表现最重要的衡量标准之一，即出勤时间，可能会受到管理策略的影响。出勤时间是指从紧急调度员通知消防队发生紧急情况到消防队离开消防站所经过的时间。2015 年，埃尔帕索消防局要求消防人员参加一个培训模块，重点是应急响应和出勤时间的重要性。在培训期结束时，该部门开始执行 90 秒的投票时间政策，如果单位超过 90 秒的要求，则必须提交有关其响应的文件。我们发现培训和政策执行减少了这些高 PSM 员工的投票率，