Purpose

The purpose of this study is to review the past technology in hotel and forecast the future direction of technology adoption in hotels.

Design/methodology/approach

Academic papers not only from hospitality journals but also from technology-related journals were collected and reviewed to propose the future hospitality technology development trends.

Findings

The hospitality software application has moved from local-based to server-based to Web-based to cloud-based platforms. Business data analysis methods have also undergone an evolution from descriptive analysis using historical data to predictive analysis by mining big data collected from the sensors and web-crawlers, which consolidates both commercial data and macro-environment data. Future hotel buildings could provide ambient management that responses to external environments automatically to provide an eco-friendly and cosy environment to hotel guests. Responsive building envelopes, façade systems and autonomous furniture will allow hotel managers to customised the function space layout according to customers’ needs and maximise unoccupied space utilisation.

Originality/value

Reviewed 75 years of IT evolution and forecast future hotel intelligent building with ambient intelligence to provide customizable, eco-friendly and cosy environment for hotel guests.

中文翻译：

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酒店技术向智能建筑发展：透视文章

目的

本研究的目的是回顾酒店的过去技术，并预测酒店技术采用的未来方向。

设计/方法/方法

不仅收集了酒店杂志的学术论文，而且还收集了与技术相关的期刊的学术论文，并提出了未来的酒店技术发展趋势。

发现

款待软件应用程序已从基于本地的平台转变为基于服务器的平台，从基于Web的平台转变为基于云的平台。商业数据分析方法也经历了从使用历史数据的描述性分析到通过挖掘从传感器和网络爬网程序收集的大数据的预测分析的演变，这将商业数据和宏观环境数据进行了合并。未来的酒店建筑可以提供环境管理，以自动响应外部环境，从而为酒店客人提供环保，舒适的环境。响应式建筑围护结构，立面系统和自主家具将使酒店管理者可以根据客户的需求定制功能空间的布局，并最大限度地利用未占用的空间。

创意/价值

回顾了75年的IT发展历程，并预测了具有环境智能的酒店智能建筑，可为酒店客人提供可自定义，生态友好和舒适的环境。