Purpose

The purpose of this study is to identify organizational cultural factors and overarching themes on emergency management evident across the Facebook page of an emergency management organization. This study also aims to understand the dimensions of social capital that influence the reputation of emergency management organization using the lens of organizational culture.

Design/methodology/approach

The organizational cultural factors defined in the literature were used to classify content posted by the organization during a six-month period. The posts were read and analyzed thematically to determine the overarching themes evident across the collected posts. The dimensions of social capital defined in the literature were used to determine its influence on the reputation of an emergency management organization.

Findings

The organizational cultural factors that emerged from the analysis are openness and future orientation without any evidence on risk-taking and flexibility. An analysis of cultural factors indicates that organizational culture facilitates knowledge exchange and knowledge combination. The key themes embedded in the organization's posts are emergency preparedness, communication devices for emergency management, coordination and admiration. The dimensions of social capital that influenced the reputation of emergency management organization were group characteristics, volunteerism, generalized norms and togetherness. Though previous studies have found the influence of culture on social capital, this study extends those findings by identifying the dimensions of culture (i.e. openness and future orientation) that reflects the social capital dimensions (i.e. generalized norms and group characteristics) in an organizational setting.

Research limitations/implications

This study contributes to theory on the identification of cultural factors from content posted by emergency management organizations on a public social networking site (SNS). The organization benefited in terms of its reputation through the dimensions of social capital which are group characteristics, volunteerism, generalized norms and togetherness. One of the organizational reputation dimensions that was evident in this study was moral reputation which is a contribution of this study.

Practical implications

Among the guiding principles of Sendai Framework for Disaster Risk Reduction, three guiding principles were evident in the posts of the emergency management organization. These principles which represent the practical implications of this study are disaster risk reduction through cooperation, inclusiveness of minority community members and implementing cost-effective and sustainable development policies for future through investment.

Originality/value

Previous studies have examined organizational culture in general, but to date there has been very little research into determining cultural factors that facilitate knowledge exchange and knowledge combination. This is also a unique study which identified the dimensions of social capital and organizational reputation in emergency management.

中文翻译：

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应急管理机构Facebook页面上的组织文化：主题分析

目的

这项研究的目的是确定在应急管理组织的Facebook页面上显而易见的组织文化因素和有关应急管理的总体主题。这项研究还旨在通过组织文化的视角来理解影响应急管理组织声誉的社会资本维度。

设计/方法/方法

文献中定义的组织文化因素用于对组织在六个月内发布的内容进行分类。阅读帖子并进行主题分析，以确定所收集帖子中显而易见的总体主题。文献中定义的社会资本的维度用于确定其对应急管理组织声誉的影响。

发现

从分析中得出的组织文化因素是开放性和面向未来，而没有任何关于冒险和灵活性的证据。对文化因素的分析表明，组织文化促进了知识交流和知识结合。组织职位中嵌入的关键主题是应急准备，用于应急管理，协调和钦佩的通讯设备。影响应急管理组织声誉的社会资本维度是群体特征，志愿服务，普遍规范和团结。尽管先前的研究已经发现文化对社会资本的影响，但这项研究通过确定文化的维度（即：

研究局限/意义

这项研究有助于从紧急事件管理组织在公共社交网站（SNS）上发布的内容中识别文化因素的理论。该组织通过社会资本的各个方面（包括群体特征，志愿服务，普遍的规范和团结）而在声誉方面受益。在这项研究中显而易见的组织声誉维度之一是道德声誉，这是这项研究的贡献。

实际影响

在《仙台减少灾害风险框架》的指导原则中，应急管理组织的职位明显体现了三项指导原则。这些代表本研究实际意义的原则是：通过合作减少灾害风险，少数群体成员的包容性以及通过投资实施具有成本效益的可持续发展政策以实现未来。

创意/价值

先前的研究总体上考察了组织文化，但是迄今为止，很少有研究来确定有助于知识交流和知识结合的文化因素。这也是一项独特的研究，确定了应急管理中的社会资本和组织声誉的维度。