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The correlation analysis between the service quality of intelligent library and the behavioral intention of users
The Electronic Library ( IF 1.675 ) Pub Date : 2019-12-12 , DOI: 10.1108/el-07-2019-0163
Min Chen , Chien-wen Shen

The purpose of this study was to explore the effect of innovative service mode of intelligent library on improving the service quality and a series of impacts on user behavior. With the rapid development of information technology, internet of things has become an important carrier of people’s “intelligent life”. The emergence of intelligent library will no longer be limited by space; it is affecting people’s lives and work imperceptibly. This new service mode was studied here, and the relationship between the service quality of intelligent library and users’ behavior was analyzed from the perspective of user acceptance and use behavior of intelligent library. Moreover, this study explores how to optimize the service quality to let users accept this technology and service mode and thus realize the original idea.,Through 800 questionnaires issued to the users in the Zhejiang Provincial AI Library, the authors obtained the study data. Among the received questionnaires, 676 copies are valid, and 124 responses are either incomplete or not answered, and so, the efficient rate is 84.5 per cent.,There is a significantly positive correlation between service innovation and service quality. There is a significantly positive correlation between service quality and behavioral intention. There is a significantly positive correlation between service innovation and behavioral intention.,From the point of view of innovative service, this paper analyzes the effect of innovative service mode of intelligent library on improving the service quality and a series of impacts on user behavior. This study confirms that intelligent library is a relatively new service innovation. Users’ curiosity and exploration will make them access some relevant information. As a result, a reasonably innovative service is an important factor in users’ acceptance behavior.

中文翻译:

智能图书馆服务质量与用户行为意向的相关性分析

本研究旨在探讨智能图书馆创新服务模式对提高服务质量的作用以及对用户行为的一系列影响。随着信息技术的飞速发展,物联网已经成为人们“智慧生活”的重要载体。智能图书馆的出现将不再受空间限制;它正在潜移默化地影响着人们的生活和工作。本文研究了这种新的服务模式,从用户对智能图书馆的接受度和使用行为的角度分析了智能图书馆服务质量与用户行为的关系。此外,本研究还探讨了如何优化服务质量,让用户接受这种技术和服务模式,从而实现最初的想法。作者通过浙江省人工智能图书馆向用户发放的 800 份问卷,获得了研究数据。在收到的问卷中,有效问卷676份,不完整或未回答124份,有效率为84.5%。服务创新与服务质量之间存在显着的正相关关系。服务质量与行为意向呈显着正相关。服务创新与行为意向之间存在显着的正相关关系。,本文从创新服务的角度分析了智能图书馆创新服务模式对提高服务质量的作用以及对用户行为的一系列影响。本研究证实,智能图书馆是一项相对较新的服务创新。用户的好奇心和探索性会让他们接触到一些相关的信息。因此,合理创新的服务是影响用户接受行为的重要因素。
更新日期:2019-12-12
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