ABSTRACT

Research has been extensively focusing on the overall mean levels of positive and negative emotions, while paying much less attention to how fluctuating they are across time. This research explores the impacts of employee emotional variability with emotional exhaustion as a potential mediator and psychological withdrawal and job satisfaction as outcomes. In a sample of 109 student employees working in two hotels, this study utilized experience sampling methodology to examine the effects of variability in both positive emotions and negative emotions across 9 weeks. The results of the longitudinal design suggested that higher variability in negative emotions predicted more emotional exhaustion, which in turn, was associated with less job satisfaction and more psychological withdrawal. The findings support the notion that too much variability in negative emotions is maladaptive. Findings can inform the practice on reducing employee exhaustion and promoting satisfaction and retention for employees.

摘要

研究一直集中在正面和负面情绪的整体平均水平上，而很少关注它们随着时间的波动。这项研究探索了员工情绪变异的影响，其中以情绪疲惫为潜在媒介，以心理退缩和工作满意度为结果。在一家在两家酒店工作的109名学生员工的样本中，本研究采用了经验抽样方法来研究在9周内正向情绪和负向情绪变化的影响。纵向设计的结果表明，负面情绪的多变性预示着更多的情绪疲惫，这反过来与较低的工作满意度和更多的心理退缩有关。这些发现支持这样一种观念，即负面情绪的太多变化是适应不良的。调查结果可以为减少员工精疲力尽，提高员工满意度和忠诚度的实践提供参考。