ABSTRACT

This study sought to understand the lived experiences of employees by taking a co-creational approach to examine how employees make meaning of employee engagement. Phenomenological interviews (n = 32) revealed that engagement starts with dialogue supported by active listening. Formal internal communication emerged from the data as a contributor to meaning-making, but not to the extent the previous literature would suggest. Dialogic interactions carried more weight in constructing employee engagement. Thus, the findings demonstrate that the meaning of employee engagement is in fact a paradoxical balancing act between co-creational and functionalistic approaches, offering an alternative theoretical understanding of how employees make meaning of their engagement experiences.

摘要

本研究试图通过共同研究方法来研究员工如何理解员工敬业度，从而了解员工的生活经验。现象学访谈（n = 32）显示，参与始于主动聆听支持的对话。正式的内部交流是从数据中产生出来的，这有助于意义的产生，但在以前的文献所暗示的范围内却没有。对话互动在构建员工敬业度方面发挥了更大的作用。因此，研究结果表明，员工敬业度的含义实际上是协同创造和功能主义方法之间矛盾的平衡行为，为员工如何理解其敬业度提供了另一种理论理解。