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Children’s services for the digital age: A qualitative study into current procedures and online risks among service users
Children and Youth Services Review ( IF 2.519 ) Pub Date : 2020-12-25 , DOI: 10.1016/j.childyouth.2020.105872
Aiman El-Asam , Adrienne Katz , Cathy Street , Nijina M. Nazar , Maria Livanou

Background

Local government public sector children’s services working with vulnerable children in England are faced with challenging cases involving potentially harmful digital/online risks. All services have a duty to safeguard. Educators and key professionals in children’s services such as in social care, mental health, youth justice, voluntary sector advice centres or policing may be involved. Yet little is known about how these services identify, assess, refer and respond to such cases.

Aim

This study aims to explore how local services working with children and young people, including social care, health and the police, address cases with digital components among children and adolescents and how equipped they are to do so.

Methods

Using semi-structured interviews, this study interviewed 14 participants within 10 services such as mental health, social care, youth justice, teenage pregnancy prevention, voluntary sector online youth counselling, school nursing and children’s education inspection and safeguarding services. Interviews were transcribed and thematically analysed.

Results

A narrowly focused awareness of online risk was noticed among all participants, reflecting an emphasis on a singular target (e.g. Child Sexual Exploitation - CSE). This led frontline staff to omit exploration of wider online risks or antecedents of grooming. The outcome therefore was a lack of data on harms other than CSE or sharing of explicit images, and limited knowledge of a wider range of fast changing risks to children, which could inform prevention. Assessment tools seemed generic and focus heavily on CSE or social media; some omitted online risk unless safeguarding issues were raised. Furthermore, multi-agency collaboration was hampered by simplistic or no referral mechanisms for evidence involving online risks. Finally, it was also apparent that there is a lack of structured and mandatory training programmes around online risk and children and young people’s digital lives.

Conclusion

Online risks need careful consideration within children’s services’ cases and to be more systematically embedded within practice. The findings are crucial in guiding services towards modernising their methods, advancing their training and assessment tools to enhance multi-agency collaboration in cases involving vulnerable children.



中文翻译:

数字时代的儿童服务:对服务使用者当前程序和在线风险的定性研究

背景

与英格兰弱势儿童合作的地方政府公共部门儿童服务部门面临着具有潜在危害的数字/在线风险的挑战性案件。所有服务都有维护的责任。可能涉及儿童服务的教育者和主要专业人员,例如社会护理,心理健康,青年司法,志愿部门咨询中心或警务。对于这些服务如何识别,评估,转介和应对此类情况,人们知之甚少。

目标

这项研究旨在探讨当地服务机构如何与儿童和年轻人(包括社会护理,卫生和警察)合作,解决儿童和青少年中具有数字化组成部分的案件,以及他们如何做好准备。

方法

本研究使用半结构化访谈,对10个服务机构中的14名参与者进行了访谈,这些服务机构包括心理健康,社会护理,青年司法,预防少女怀孕,志愿部门在线青少年咨询,学校护理以及儿童教育检查和保障服务。采访记录和主题分析。

结果

在所有参与者中,人们对在线风险的意识集中度很低,这反映出对单一目标(例如儿童性剥削-CSE)的重视。这导致一线员工忽略了对更广泛的在线风险或修饰的前因的探索。因此,结果是缺乏关于除CSE以外的危害的数据或共享明确的图像,并且对儿童的范围广泛的快速变化风险的知识有限,这可能有助于预防。评估工具似乎通用,并且主要关注CSE或社交媒体。除非提出保护问题,否则一些遗漏的在线风险。此外,由于涉及在线风险的证据过于简单或没有推荐机制,阻碍了多机构协作。最后,

结论

在线风险需要在儿童服务机构的案例中进行仔细考虑,并应更系统地嵌入到实践中。这些发现对于指导服务机构实现现代化方法,改进其培训和评估工具,以在涉及弱势儿童的案件中加强多机构合作至关重要。

更新日期:2021-01-14
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