Purpose

This paper explores critical failure factors (CFFs) in the context of knowledge sharing. It provides further insights into what can cause knowledge- sharing failures, inflexible knowledge-sharing strategies and ineffective knowledge- sharing mechanisms. It also examines how practitioners can reduce or even mitigate such dysfunctions.

Design/methodology/approach

A case-based inductive approach was conducted. Data were collected from two studies applying mixed methods. The first data set included nine in-depth, semi-structured interviews with highly skilled personnel from an aerospace and defense organization. The second data source included 375 successfully completed questionnaires from participants employed at the same organization.

Findings

The paper identifies six CFFs with an impact on knowledge sharing. It also reveals that managing organizational ignorance can play a key role in generating new knowledge and averting failure. Study findings provide insights into the importance of identifying these failures when sharing knowledge and propose relevant mitigation strategies.

Originality/value

This paper identifies a range of empirically validated CFFs that complement the extant work on the complexity of knowledge sharing and have hitherto not been seen in the literature. It also provides a more nuanced understanding of why both organizations and their people often fail to share knowledge by exploring the role of organizational ignorance.

中文翻译：

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为什么组织无法共享知识：实证调查和改进机会

目的

本文探讨了知识共享背景下的关键故障因素 (CFF)。它提供了对导致知识共享失败、不灵活的知识共享策略和无效的知识共享机制的原因的进一步见解。它还研究了从业者如何减少甚至减轻这种功能障碍。

设计/方法/方法

进行了基于案例的归纳方法。从应用混合方法的两项研究中收集数据。第一个数据集包括对来自航空航天和国防组织的高技能人员的九次深入、半结构化的采访。第二个数据源包括 375 份成功完成的问卷，这些问卷来自同一组织的受雇人员。

发现

该文件确定了六个对知识共享有影响的 CFF。它还表明，管理组织的无知可以在产生新知识和避免失败方面发挥关键作用。研究结果提供了在共享知识和提出相关缓解策略时识别这些故障的重要性的见解。

原创性/价值

本文确定了一系列经过经验验证的 CFF，它们补充了关于知识共享复杂性的现有工作，并且迄今为止在文献中还没有出现过。它还通过探索组织无知的作用，更细致地理解为什么组织及其人员经常无法共享知识。