The purpose of this paper is to explore the conversation activities of design teams to negotiate task conflict and reach consensus.,Four case studies were conducted to analyse the conversation activities that teams use in the course of design projects.,The conversation activities that teams used to negotiate conflict and bring about consensus were identified. These conversation activities are associated with collaboration, communication and social skills enabling teams to engage in the high level of information exchange and negotiation that is required to manage task conflict. How they were used to negotiate conflict and help reach consensus is also discussed.,The findings from this research are based on a small number of participants; hence, it cannot be generalised without further study with larger groups. However, the questions this paper has raised can be generalised to other design tasks and groups.,The findings have implications for the management of design teams and teams working on complex unstructured problems both in industry and education. They highlight how conflict can be constructively managed to bring about consensus that integrates the knowledge and perspective of all team members.,The benefits of task conflict have been disputed in the literature. This research has identified the conversation activities that facilitate the constructive management of task conflict to bring about consensus that integrates the perspectives and knowledge of a team.

中文翻译：

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设计团队管理冲突达成共识

本文旨在探讨设计团队的对话活动，以协商任务冲突并达成共识。进行了四个案例研究，以分析设计项目过程中团队使用的对话活动。确定了解决冲突并达成共识的方法。这些对话活动与协作，沟通和社交技能相关联，使团队能够参与管理任务冲突所需的高级信息交换和协商。还讨论了如何使用它们来解决冲突和帮助达成共识。因此，如果不与更大的群体进行进一步研究，就无法将其推广。然而，本文提出的问题可以推广到其他设计任务和组。研究结果对设计团队和从事工业和教育领域非结构性复杂问题的团队的管理具有重要意义。他们强调了如何以建设性的方式处理冲突，以达成共识，整合所有团队成员的知识和观点。任务冲突的好处在文献中存在争议。这项研究已经确定了对话活动，这些对话活动有助于对任务冲突进行有建设性的管理，从而实现共识，该共识整合了团队的观点和知识。这些发现对设计团队以及从事工业和教育领域复杂的非结构性问题的团队的管理具有重要意义。他们强调了如何以建设性的方式处理冲突，以达成共识，整合所有团队成员的知识和观点。任务冲突的好处在文献中存在争议。这项研究已经确定了对话活动，这些对话活动有助于对任务冲突进行有建设性的管理，从而实现共识，该共识整合了团队的观点和知识。这些发现对设计团队以及从事工业和教育领域复杂的非结构性问题的团队的管理具有重要意义。他们强调了如何以建设性的方式处理冲突，以达成共识，整合所有团队成员的知识和观点。任务冲突的好处在文献中存在争议。这项研究已经确定了对话活动，这些对话活动有助于对任务冲突进行有建设性的管理，从而实现共识，该共识整合了团队的观点和知识。