Employees who possess cross-cultural capabilities are increasingly sought after due to unparalleled numbers of cross-cultural interactions. Previous research has primarily focused on the bright side of these capabilities, including important individual and work outcomes. In contrast, the purpose of this study is to demonstrate that the cross-cultural capability of cultural intelligence (CQ) can lead to both positive and negative outcomes. Applying the general theory of confluence, we propose that expatriates high in CQ excel in customer relationship performance, while simultaneously behaving opportunistically. We also suggest that ethical relativism moderates these relationships. Using mixed methods, four separate studies generally support our predictions while also deepening our understanding of various forms of opportunism and the mechanism behind two seemingly opposing effects. Conceptual and managerial implications of CQ for opportunism, customer relationship performance, and ethics are discussed.

中文翻译：

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文化智能的阴暗面：探索其对机会主义、道德相对主义和客户关系绩效的影响

由于无与伦比的跨文化互动数量，拥有跨文化能力的员工越来越受到追捧。以前的研究主要关注这些能力的光明面，包括重要的个人和工作成果。相比之下，本研究的目的是证明文化智力 (CQ) 的跨文化能力可以导致积极和消极的结果。应用融合的一般理论，我们建议 CQ 高的外派人员在客户关系绩效方面表现出色，同时表现出机会主义。我们还建议道德相对主义会缓和这些关系。使用混合方法，四项独立的研究通常支持我们的预测，同时也加深了我们对各种形式的机会主义以及两种看似相反的影响背后的机制的理解。讨论了 CQ 对机会主义、客户关系绩效和道德的概念和管理影响。