Drawing on the knowledge-based view, the purpose of this paper is to investigate the interrelationship between Knowledge Management (KM) processes, Knowledge Worker Satisfaction (KWS) and Organizational Performance (OP). Additionally, the study further seeks to identify the combinations of KM processes and KWS dimensions that can lead to enhanced OP.,Data were collected from 248 academics and administration employees of Higher Education Institutions (HEIs). The relationships were tested using SmartPLS 3.2.7. The study also employed fuzzy set Qualitative Comparative Analysis (fsQCA) for examining configurational paths.,The results of the study revealed that KM processes significantly affect KWS and KWS enhances OP in HEIs. Based on fsQCA, the results revealed multiple configurational paths to improved OP.,There is significant lack of research that ascertains the inter-relationship between KM processes, KWS, and OP. This is one of the initial studies that examines the relationship of KM processes, KWS, and OP in HEI’s. From a methodological perspective, the study contributes by combining symmetric and asymmetric statistical tools in KM literature. fsQCA helps to understand the interactions that might not be immediately obvious through traditional symmetric methods.

中文翻译：

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知识管理流程，知识工作者满意度和组织绩效

本文基于知识的观点，旨在研究知识管理（KM）流程，知识工作者满意度（KWS）和组织绩效（OP）之间的相互关系。此外，该研究还试图确定可导致操作能力增强的KM过程和KWS维度的组合。数据来自248位高等教育机构（HEIs）的学者和行政人员。使用SmartPLS 3.2.7测试了这些关系。该研究还采用模糊集定性比较分析（fsQCA）来检查构型路径。研究结果表明，KM过程显着影响KWS，并且KWS增强了HEIs的OP。基于fsQCA，结果揭示了改进OP的多种配置途径。缺乏确定KM流程，KWS和OP之间相互关系的研究。这是检查HEI中KM过程，KWS和OP之间关系的初步研究之一。从方法论的角度来看，这项研究是通过结合KM文献中的对称和非对称统计工具而做出的贡献。fsQCA有助于了解通过传统的对称方法可能不会立即显而易见的相互作用。