Abstract Using a survey of 405 full-time employees, this study examined how organizations’ internal communication influenced by leadership communication at the supervisory- and senior-levels impacts employee creativity and how employees’ feedback-seeking behaviors mediate these relationships. The results suggest that leadership communication at the supervisory and senior levels positively influence symmetrical internal communication system. The analysis also shows that symmetrical internal communication and leadership communication cause employees to seek more feedback from different interpersonal sources including supervisors, coworkers, and peers in other departments, which in turn enhances creativity. This paper concludes with a discussion of the theoretical and practical implications of these findings for public relations and internal communication.

中文翻译：

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通过战略性内部沟通培养员工创造力：领导力、对称性和反馈寻求行为的作用

摘要 本研究对 405 名全职员工进行了调查，研究了受上级和高层领导沟通影响的组织内部沟通如何影响员工创造力，以及员工寻求反馈的行为如何调节这些关系。结果表明，主管和高层的领导沟通对对称的内部沟通系统产生积极影响。分析还表明，对称的内部沟通和领导沟通会导致员工从不同的人际来源（包括主管、同事和其他部门的同事）寻求更多反馈，从而增强创造力。