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Shared Perceptions of Supervisor Support: What Processes Make Supervisors and Employees See Eye to Eye?
Review of Public Personnel Administration ( IF 4.072 ) Pub Date : 2020-07-21 , DOI: 10.1177/0734371x20942814
Julia Penning de Vries 1 , Eva Knies 1 , Peter Leisink 1
Affiliation  

This paper aims to find out what processes contribute to horizontal (between employees) and vertical (between employees and their supervisor) shared perceptions of supervisor support by public frontline supervisors. Informed by a multilevel qualitative study among supervisors and teachers in public secondary schools, we develop theoretical propositions regarding these processes. We propose that employees’ expectations based on experiences with previous supervisors can decrease horizontal shared perceptions. Subsequently, a contingent or consistent approach to supporting employees contribute to the development of horizontal and vertical shared perceptions, depending on the legitimacy attributed by employees to the reason behind this approach. Over time, supervisor support experienced by employees at meaningful work-life events contributes to the emergence of horizontal and vertical shared perceptions. This research shows that instead of merely looking for correlates of shared perceptions, scrutinizing the processes that contribute to horizontal and vertical shared perceptions increases our understanding of this complex phenomenon.



中文翻译:

对主管支持的共同看法:哪些过程可使主管和员工相互注意?

本文旨在找出哪些过程有助于水平(员工之间)和垂直(员工及其上司之间)共享公共前线主管对主管支持的看法。在公立中学的监督者和教师之间进行了多层次的定性研究后,我们得出了有关这些过程的理论命题。我们建议,基于以前主管的经验,员工的期望可以减少横向的共同看法。随后,根据员工将这种方法背后的原因归类为合法性,采用偶然或一致的方式来支持员工,这有助于发展横向和纵向的共同看法。随着时间的推移,员工在有意义的工作生活活动中所获得的主管的支持有助于出现横向和纵向的共同看法。这项研究表明,仔细研究有助于横向和纵向共享感知的过程,不仅会寻找共享感知的相关性,还可以增加我们对这一复杂现象的理解。

更新日期:2020-07-21
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