Business intelligence (BI) refers to methodologies, analytical tools, and applications used for data analysis of business information. This article aims to illustrate an application of BI in libraries, as reporting modules in library management systems are usually inadequate for a comprehensive business analysis. The application of BI technology is presented as a case study of libraries using the BISIS library management system in order to overcome shortcomings of an existing reporting module. Both user requirements regarding reporting in BISIS and already existing transactional databases are analysed during the development of a data warehouse model. Based on that analysis, three data warehouse models have been proposed. Also, examples of reports generated by an OLAP tool are given. By building the data warehouse and using OLAP tools, users of BISIS can perform business analysis in a more user-friendly and interactive manner. They are not limited with predefined types of reports. Librarians can easily generate customized reports tailored to the specific needs of the library.

中文翻译：

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图书馆服务中的商业智能

商业智能（BI）是指用于商业信息数据分析的方法，分析工具和应用程序。本文旨在说明BI在图书馆中的应用，因为图书馆管理系统中的报告模块通常不足以进行全面的业务分析。BI技术的应用作为使用BISIS图书馆管理系统的图书馆案例研究进行了介绍，以克服现有报告模块的缺点。在数据仓库模型的开发过程中，将分析有关BISIS中的报表的用户需求以及已经存在的事务数据库。基于该分析，提出了三种数据仓库模型。此外，还给出了由OLAP工具生成的报告的示例。通过构建数据仓库并使用OLAP工具，BISIS的用户可以以更加用户友好和交互的方式执行业务分析。它们不限于预定义的报告类型。图书馆员可以轻松地生成针对图书馆特定需求的定制报告。