This article presents a mixed-methods study of the methods and maturity of user experience (UX) practice in academic libraries. The authors apply qualitative content analysis and quantitative statistical analysis to a research dataset derived from a survey of UX practitioners. Results reveal the type and extent of UX methods currently in use by practitioners in academic libraries. Themes extracted from the survey responses also reveal a set of factors that influence the development of UX maturity. Analysis and discussion focus on organizational characteristics that influence UX methods and maturity. The authors conclude by offering a library-focused maturity scale with recommended practices for advancing UX maturity in academic libraries.

中文翻译：

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用户体验方法和大学图书馆的成熟度

本文提出了一种混合方法，用于研究大学图书馆中用户体验（UX）实践的方法和成熟度。作者将定性内容分析和定量统计分析应用于根据UX从业者调查得出的研究数据集。结果揭示了大学图书馆从业人员当前使用的UX方法的类型和程度。从调查反馈中提取的主题还揭示了影响UX成熟度发展的一系列因素。分析和讨论的重点是影响UX方法和成熟度的组织特征。作者最后提供了一个以图书馆为中心的成熟度量表，并提供了一些建议的做法，以提高大学图书馆的UX成熟度。