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Transformative rare events: Leveraging digital affordance actualisation
European Journal of Information Systems ( IF 9.5 ) Pub Date : 2021-01-05 , DOI: 10.1080/0960085x.2020.1860656
Stefan Henningsson 1 , William J. Kettinger 2 , Chen Zhang 3 , Nageswaran Vaidyanathan 1
Affiliation  

ABSTRACT

This paper conceptualises the COVID-19 pandemic as a “rare event.” Rare events channel managerial attention to magnified issues and foster resource mobilisation and learning. We draw on a case study of a US consumer lender to develop a model explaining how organisations actualise digital affordances as part of their rare event response and, in doing so, leverage the transformative experience towards establishing a “new normal.” The model and its instantiation contribute conceptual understanding and advice for how IS managers may effectively address rare events and, in particular, the COVID-19 pandemic, including the aftermath of its lockdown and the transition to the new business status quo. The model emphasises the importance of understanding the evolution of digital affordances as possessing teleological paths where affordances are developed in steps corresponding to where an organisation focuses its managerial attention, with indirect consequences of possibilities to attend to other objectives enabled by digital technologies. Overall, the model contributes to theory by explaining the role of rare events in the evolution of affordances, including some that can be transformative and introducing the rare events literature into the IS discipline.



中文翻译:

变革性的罕见事件:利用数字支付能力的实现

摘要

本文将COVID-19大流行概念化为“罕见事件”。罕见的事件将管理者的注意力转移到放大的问题上,并促进资源的动员和学习。我们以美国一家消费者贷款机构的案例研究为基础,开发了一个模型,解释了组织如何将数字化收费作为其罕见事件响应的一部分来实现,并在此过程中利用变革性经验来建立“新常态”。该模型及其实例为IS经理如何有效应对罕见事件(尤其是COVID-19大流行)提供了概念上的理解和建议,包括锁定后的后果以及向新业务现状的过渡。该模型强调了理解数字能力的演变的重要性,因为它具有目的论路径,在这种过程中,能力的开发与组织集中管理精力的步骤相对应,从而可能导致数字技术实现其他目标的间接后果。总体而言,该模型通过解释稀有事件在负担能力演变中的作用(包括一些可能具有变革性的作用)并将稀有事件文献引入IS学科,从而为理论做出了贡献。

更新日期:2021-01-05
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