ABSTRACT

Trait emotional intelligence and evoked empathy may help in a task where emotion-evoking source material is utilized to ideate solutions and services for the end-user. Participants of the current study read life stories of different persons, with perspective-taking instruction to evoke either high or low empathy. The reading was followed with ideation tasks, first identifying problems that the person of the story is facing, and then creating initial ideas for products or services to help with these problems. The perspective-taking empathy manipulation had an expected effect to the self-reported state empathy; however, it did not have an effect on the performance in the ideation tasks. Trait emotional intelligence was related to the detection of the problems and to the generating of more ideas. The results imply that emotional intelligence may be beneficial in ideation process where perspective of the customer or end user has to be considered.

摘要

特质的情绪智力和诱发的共情可能有助于完成一项任务，在该任务中，利用诱发情绪的源材料为最终用户提供解决方案和服务。本研究的参与者阅读了不同人的生活故事，并通过观点指导来唤起高或低共情。阅读之后进行构思任务，首先确定故事人物所面临的问题，然后为产品或服务创建初始想法以帮助解决这些问题。采取观点观点的移情对自我报告的状态移情有预期的效果。但是，它对构思任务的性能没有影响。特质的情商与发现问题和产生更多想法有关。