Purpose

The purpose of this paper is to explore the role and function of visuals, visual communication and information design as they relate to management control systems and visual management (VM) in lean-inspired organisations. This paper helps expand knowledge on how visual and design studies can contribute to research on VM as part of a management control system.

Design/methodology/approach

A study is outlined, which was conducted at a multinational manufacturing company to investigate employees’ perceptions and use of visual devices on the shop floor, including their related reactions and behaviour. The study is delimited to operation management, lean manufacturing and lean boards (i.e. daily management boards and performance measurement boards).

Findings

The findings point out the persuasive purpose of lean boards, as well as the metaphoric and persuasive functions of the visuals and information design in management control systems.

Originality/value

Visual research and design research are rare within studies of management control systems. There is a need to perform research that takes into account the role and function of visual communication and information design in VM. The proposed areas for future research can provide design principles, as well as insights into the complexity of visual communication and information design in VM and management control studies.

中文翻译：

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管理控制系统的视觉和修辞视角

目的

本文的目的是探索视觉、视觉传达和信息设计的作用和功能，因为它们与精益组织中的管理控制系统和视觉管理 (VM) 相关。本文有助于扩展关于视觉和设计研究如何为作为管理控制系统一部分的 VM 研究做出贡献的知识。

设计/方法/方法

概述了一项研究，该研究在一家跨国制造公司进行，旨在调查员工对车间视觉设备的看法和使用情况，包括他们的相关反应和行为。该研究划定为运营管理、精益制造和精益委员会（即日常管理委员会和绩效评估委员会）。

发现

研究结果指出了精益板的说服目的，以及管理控制系统中视觉和信息设计的隐喻和说服功能。

原创性/价值

在管理控制系统的研究中，视觉研究和设计研究很少见。需要进行研究，将视觉传达和信息设计在 VM 中的作用和功能考虑在内。未来研究的拟议领域可以提供设计原则，以及对 VM 和管理控制研究中视觉传达和信息设计复杂性的见解。