Abstract

Quality management (QM) has shown an impressive ability to update and evolve. The purpose of this paper is to highlight themes that have been identified as vital and important for research projects within QM during the coming decade. The paper is also an attempt to initiate research for the emerging 2030 agenda for QM, here referred to as ‘Quality 2030’. This article is based on extensive data gathered during a workshop process conducted in two main steps: (1) a collaborative brainstorming workshop with 22 researchers and practitioners (spring 2019) and (2) an appreciative inquiry summit with 20 researchers and practitioners (autumn 2019). The process produced five collectively elaborated and designed future research themes for QM: (a) systems perspectives applied, (b) stability in change, (c) models for smart self-organising, (d) integrating sustainable development, and (e) higher purpose as QM booster. The process also identified a positive core of QM, defined as core values and aspects in the field and practice that need to be preserved and nurtured in the future.

摘要

质量管理（QM）已显示出令人印象深刻的更新和发展能力。本文的目的是强调在接下来的十年中，对于QM内的研究项目而言至关重要的主题。该论文也是试图为正在出现的2030年质量管理议程（这里称为“质量2030”）启动研究的尝试。本文基于通过两个主要步骤进行的研讨会过程中收集的大量数据：（1）由22名研究人员和从业人员组成的集体头脑风暴研讨会（2019年春季）和（2）由20名研究人员和从业人员进行的感激探究峰会（2019年秋季） ）。该过程为QM提出了五个共同阐述和设计的未来研究主题：（a）应用的系统观点，（b）变革的稳定性，（c）聪明的自组织模型，（d）整合可持续发展，以及（e）更高的目标作为质量管理的推动者。该过程还确定了质量管理的积极核心，定义为未来需要保留和培养的核心价值和领域和实践方面。