The quality concept has developed over many generations. The purpose of this article is to review and describe how the quality movement developed through four sequential generations and how a fifth generation is upcoming. Building on the different generations of quality, the fifth generation reveals differing needs between customers and stakeholders. In the new generation of quality, societal satisfaction would be a more appropriate way of measuring sustainable success. Consequently, and to support societal satisfaction, additional quality management models that complement current approaches are needed. For organisations to manage current, fast-changing environments successfully, existing management models need to be further developed. Hence, to support decision makers in the fifth generation of quality, Quality 5.0, achieve societal satisfaction, this paper proposes a generic model for sustainable development, based on a longitudinal trend analysis of two sequential Delphi studies conducted in 2012 and 2018. The sustainability model supports all organisations—private or public, large or small—on their pathway towards sustainable organisational success and a sustainable future.

质量观念已经发展了许多代。本文的目的是回顾和描述质量运动如何通过四个连续的世代发展，以及第五代将如何发展。第五代以不同的质量为基础，揭示了客户和利益相关者之间的不同需求。在新一代的质量中，社会满意度将是衡量可持续成功的更合适方法。因此，为了支持社会满意度，需要补充现有方法的其他质量管理模型。为了使组织能够成功地管理当前快速变化的环境，需要进一步开发现有的管理模型。因此，为了支持第五代质量（质量5.0）的决策者实现社会满意，