Objective: Workplace aggression is a harmful occupational hazard, which has been associated with individual- and organizational-level risk factors. By comparison, little is known about the face-to-face interactional dynamics that shape employee victimizations. To address this gap, we provide an interactional analysis of how ticket inspector actions are associated with the risk of passenger aggression. Method: Data were a video sample of 123 ticket fining events from public buses recorded by occupational body-worn cameras. We systematically coded the inspector and passenger actions in each fining event. The individual and interactional risk factors associated with passenger aggression were estimated with a logistic regression model. Results: Our empirical analysis suggests that aggressive fining events unfold as “character contests,” in which the actions of the inspectors are associated with the aggressive outcome. Conclusions: These findings are in line with situational approaches to violence highlighting that aggressive incidents often develop as an interplay between victim and offender actions. We propose focusing on the behavioral actions of employees for prevention measures of workplace aggression.

中文翻译：

---

检票员的行动：对侵略性和非侵略性乘客相遇的随身摄像机分析。

目的：职场侵略是一种有害的职业危害，与个人和组织层面的风险因素有关。相比之下，对于影响员工受害的面对面互动动态知之甚少。为了解决这一差距，我们提供了一种互动分析，以分析票务检查员的行为与乘客侵略风险之间的关系。方法：数据是通过职业佩戴式摄像头记录的123次公交车罚款事件的视频样本。我们在每次罚款事件中对检查员和乘客的行为进行了系统编码。用逻辑回归模型估计与乘客侵略相关的个体和相互作用风险因素。结果：我们的经验分析表明，积极的罚款事件以“角色竞赛，”，其中检查员的行动与激进的结果有关。结论：这些发现与针对暴力的情境方法相吻合，突显了侵略性事件通常是受害人与犯罪者行为之间相互作用的结果。我们建议将重点放在员工的行为上，以预防工作场所的侵略。