Although supervisor support is generally considered a job resource that buffers the negative consequences of job demands, reverse-buffering effects have been found. It was proposed that supervisor support would be stress buffering when supervisors were skilled in emotion management and stress exacerbating when supervisors were low in emotion management. A sample of 210 US employees found three-way interactions on psychological strain, job burnout, and two stress-related intentions. Supportive supervisors high in emotion management buffered high emotional demands on psychological strain and medical advice intentions, but not burnout or turnover intentions. The stress-exacerbating hypothesis was not supported. Instead, employees with highly supportive supervisors low in emotion management reported low strain at low emotional demands. However, this benefit was diminished at high emotional demands.

中文翻译：

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主管处理自己情绪的能力影响他们提供支持的有效性

尽管上级支持通常被认为是一种缓冲工作需求的负面结果的工作资源，但是已经发现了反向缓冲的作用。有人建议，当主管熟练掌握情绪管理时，主管的支持可以缓解压力，而当主管缺乏情绪管理时，则可以加剧压力。对210名美国员工进行的抽样调查发现，在心理压力，工作倦怠和两个与压力相关的意图上存在三种交互作用。情绪管理能力强的支持主管可以缓解对心理压力和医疗建议意图的高情绪要求，但不能抑制倦怠或离职意图。不支持加剧压力的假设。取而代之的是，在情绪管理方面缺乏支持的上司高度支持的员工表示，在情绪要求低的情况下压力较低。然而，