The central components of an interpersonal communication framework such as uncertainty reduction theory can be adapted to design and evaluate crisis communication addressing uncertainty between citizens needing access to services and organizations attempting to manage risk and ensure continuity of operations. Through a content analysis of organizational crisis communication during the COVID-19 pandemic, this article adapts uncertainty reduction theory as an applied, user-centered framework that can guide technical communicators in managing uncertainty during unprecedented crises.

中文翻译：

---

将不确定性降低理论应用于危机传播：技术传播者指南

人际沟通框架的核心组成部分，如不确定性降低理论，可用于设计和评估危机沟通，以解决需要获得服务的公民与试图管理风险并确保运营连续性的组织之间的不确定性。通过对 COVID-19 大流行期间组织危机传播的内容分析，本文将不确定性减少理论改编为一种应用的、以用户为中心的框架，可以指导技术传播者在前所未有的危机中管理不确定性。