Studies on the effect of procedural justice on psychological distress present conflicting results. Drawing on instrumental and relational perspectives of justice, we test the hypothesis that the perception of procedural justice influences the level of workers’ psychological distress. Using a number of validated instruments to collected data from 659 workers in three call centers, we use OLS regressions and Hayes’ PROCESS tool to show that the perception of procedural justice has a direct, unique, and independent effect on psychological distress. The perception of procedural justice has no instrumental role, the key mechanism being the relational role, suggesting that perceived injustice influences psychological distress because it threatens self-esteem. Distributive justice perceptions (recognition, promotions, job security) are not associated with psychological distress, calling into question Siegrist’s model. Our findings suggest that perceived procedural justice provides workers better evidence of the extent to which they are valued and appreciated members of their organizations than do perceptions of distributive justice. The results highlight the greater need for workers to be valued and appreciated for who they are (consideration and esteem), rather than for what they do for their organization (distributive justice of rewards). Disciplines Economics | Psychology Comments © 2017 American Psychological Association Published as Cloutier, J., Vilhuber, L., Harrisson, D., & Béland-Ouellette, V. (2018). Understanding the effect of procedural justice on psychological distress. International Journal of Stress Management, 25(3), 283-300. http://dx.doi.org/10.1037/str0000065 This article may not exactly replicate the authoritative document published in the International Journal of Stress Management. It is not the copy of record. This article is available at DigitalCommons@ILR: https://digitalcommons.ilr.cornell.edu/ldi/35 Understanding the effect of procedural justice on psychological distress Julie Cloutier École des sciences de la gestion Université du Québec à Montréal Montréal, Qc, Canada Lars Vilhuber School of Industrial and Labor Relations (ILR) Cornell University Ithaca, NY, USA Denis Harrisson Université du Québec en Outaouais Montréal, Qc, Canada Vanessa Béland-Ouellette École des sciences de la gestion Université du Québec à Montréal Montréal, Qc, Canada Corresponding author: Julie Cloutier – cloutier.julie@uqam.ca Prior dissemination : A related but distinct paper, using the same database, was presented at the annual conference of the Administrative Sciences Association of Canada (ASAC) in 2013. The database has not been made available anywhere else. © 2017 American Psychological Association DOI: TBD This article may not exactly replicate the authoritative document published in the International Journal of Stress Management. It is not the copy of record. 1 Understanding the effect of procedural justice on psychological distress

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了解程序正义对心理困扰的影响。

关于程序正义对心理困扰的影响的研究存在相互矛盾的结果。利用正义的工具性和关系性观点，我们检验了程序正义的感知影响工人心理困扰水平的假设。我们使用许多经过验证的工具从三个呼叫中心的 659 名员工那里收集数据，使用 OLS 回归和 Hayes 的 PROCESS 工具来表明对程序正义的看法对心理困扰具有直接、独特和独立的影响。程序正义的感知没有工具作用，关键机制是关系作用，这表明感知的不公正会影响心理困扰，因为它威胁到自尊。分配正义观念（认可、晋升、工作保障）与心理困扰无关，这对 Siegrist 的模型提出了质疑。我们的研究结果表明，与分配正义的看法相比，感知到的程序正义为工人提供了更好的证据，证明他们在组织中受到重视和赞赏的程度。结果突出表明，更需要重视和欣赏员工的价值（考虑和尊重），而不是他们为组织所做的事情（奖励的分配公平）。学科经济学 | 心理学评论 © 2017 美国心理学会出版为 Cloutier, J., Vilhuber, L., Harrisson, D., & Béland-Ouellette, V. (2018)。了解程序正义对心理困扰的影响。国际压力管理杂志，25（3），283-300。http://dx.doi。org/10.1037/str0000065 这篇文章可能不会完全复制发表在国际压力管理杂志上的权威文件。它不是记录的副本。本文可在 DigitalCommons@ILR 获取：https://digitalcommons.ilr.cornell.edu/ldi/35 了解程序正义对心理困扰的影响 Julie Cloutier École des Sciences de la gestion Université du Québec à Montréal Montréal, Qc,加拿大 Lars Vilhuber 工业与劳资关系学院 (ILR) 美国纽约州伊萨卡康奈尔大学 Denis Harrisson Université du Québec en Outaouais Montréal, Qc, 加拿大 Vanessa Béland-Ouellette École des Sciences de la gestion Université du Québec à Montréal, Qc加拿大 通讯作者：Julie Cloutier – cloutier.julie@uqam.ca 事先传播：一篇相关但独特的论文，使用相同的数据库，于 2013 年在加拿大行政科学协会 (ASAC) 年会上提出。该数据库尚未在其他任何地方提供。© 2017 美国心理学会 DOI：待定 本文可能不会完全复制发表在国际压力管理杂志上的权威文件。它不是记录的副本。1 理解程序正义对心理困扰的影响