Recent research has shown that the intentional regulation of others’ affect has effects not only on the target (e.g., a patient) of the regulation, but also on the agent (e.g., a nurse). In particular, the use of intentional interpersonal affect regulation strategies has been found to predict employees’ emotional exhaustion (EEx). Use of affect-worsening strategies is associated with an increase in EEx, whereas the effect of using affect-improving strategies is less clear. Another relevant consequence of interpersonal affect regulation is its effect on affective experiences, which is one of the main determinants of job attitudes. This study tests the relationships between the interpersonal affect regulation strategies that nurses use to regulate their patients’ affect and the nurses’ EEx and affective experiences. A longitudinal 2-wave field study was conducted in sample of nurses. Participants completed a questionnaire on 2 different occasions, 2 months apart (Time 1 [T1], Time 2 [T2]). Of the 141 participants at T1, 103 also completed the survey at T2. Longitudinal hierarchical regression analyses showed that using affect-worsening strategies was a significant predictor of nurse’s EEx, whereas using affect-improving strategies did not significantly predict their EEx. For affective experiences, use of affect-worsening strategies was related to nurses experiencing low-activation negative affect (e.g., feeling depressed); whereas affect-improving strategies was related to them experiencing low-activation positive affect (e.g., feeling calm). Results support the view that intentional regulation of patients’ affect needs to be considered not only in relation to the patients’ perception of service quality but also from the perspective of nurses’ well-being.

中文翻译：

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回旋镖效应：护士对患者影响的调节如何与他们自己的情绪耗竭和情感体验相关联。

最近的研究表明，对他人情感的有意调节不仅对调节的目标（例如，患者）有影响，而且对代理人（例如，护士）也有影响。特别是，已经发现使用有意的人际影响调节策略来预测员工的情绪耗竭（EEx）。使用情绪恶化策略与 EEx 的增加有关，而使用情绪改善策略的效果则不太清楚。人际情感调节的另一个相关结果是它对情感体验的影响，这是工作态度的主要决定因素之一。这项研究测试了护士用来调节患者情绪的人际关系调节策略与护士的 EEx 和情感体验之间的关系。在护士样本中进行了纵向 2 波场研究。参与者在 2 次不同的场合完成了一份问卷，相隔 2 个月（时间 1 [T1]，时间 2 [T2]）。在 T1 的 141 名参与者中，103 人也在 T2 完成了调查。纵向分层回归分析表明，使用情绪恶化策略是护士EEx 的显着预测因子，而使用情绪改善策略并不能显着预测其EEx。对于情感体验，情感恶化策略的使用与护士经历低激活负面情感（例如，感到沮丧）有关；而情感改善策略与他们经历低激活的积极情感（例如，感觉平静）有关。