Water service providers must understand the needs and consumption patterns of their customers in order to make informed decisions on new investments. The Mandalay City Development Committee is undertaking an expansion of its water supply and sewerage infrastructure with a goal of reaching every citizen. The service provider needs to revise tariffs to cover higher provision costs. To this end, a survey conducted in 2019 in Mandalay City, Myanmar revealed that 80% of users relied on more than one water source. The selection of water source depended on intended use, quality, availability, and reliability more than it did on price. Users are heavily reliant on groundwater, which is also increasingly scarce and contaminated. The findings shed light on the challenges of meeting operational costs through tariffs when municipal supplies are not the sole source of water, water quality is poor, and non-revenue water is high.

供水服务提供商必须了解其客户的需求和消费方式，以便对新投资做出明智的决定。曼德勒市发展委员会正在扩大其供水和污水处理基础设施，目标是覆盖每个公民。服务提供商需要修改资费以支付更高的准备金。为此，2019年在缅甸曼德勒市进行的一项调查显示，80％的用户依赖多个水源。水源的选择取决于价格，价格，用途，质量，可用性和可靠性。用户非常依赖地下水，地下水也越来越稀少和被污染。