Within service recovery research, service failures have traditionally been handled by the firm in an effort to turn an unpleasant experience into a more favorable one. More recent service research,...

中文翻译：

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迈向协作服务恢复：多角色导向

在服务恢复研究中，传统上是由公司来处理服务故障，目的是将不愉快的经历变成更有利的经历。最近的服务研究，...