Abstract This article analyses a case study of passenger rail transport in Slovakia when operation of a commuter line to the capital city was changed from a public operator to a private one. This change brought about significant changes in the organisation of services. The private operator RegioJet introduced new rolling stock, a regular and more frequent timetable, peak and off-peak pricing, and additional on-board services. The results were remarkable, with passenger ridership increasing by 156% in 3 years. The article aims to compare the performance of public and private operators on this line in order to identify the reasons for the increased ridership. A customer survey was conducted and passengers were asked questions about their former and present travel behaviour. Based on data from the survey, a logit model was estimated in order to identify the factors behind increased usage and satisfaction. The results indicate that all passengers most highly valued the speed and comfort of the rail services. The new passengers valued highly reliability and quality of the improved service. These factors appealed especially to women, students, and car owners who were newly attracted to rail commuting.

中文翻译：

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公共和私人提供铁路服务：以斯洛伐克为例

摘要本文分析了斯洛伐克的一条客运铁路运输案例，该案例是通向首都的通勤线路从公共运营商转变为私人运营商的情况。这种变化带来了服务组织的重大变化。私人运营商RegioJet推出了新的机车车辆，定期且更频繁的时间表，高峰和非高峰期价格以及其他机上服务。结果令人瞩目，乘客载客量在3年中增加了156％。本文旨在比较公共和私营运营商在这条线上的表现，以确定增加乘客量的原因。进行了一次客户调查，并询问乘客有关其以前和现在的旅行行为的问题。根据调查数据，为了确定使用率和满意度提高的背后因素，对logit模型进行了估算。结果表明，所有乘客都最看重铁路服务的速度和舒适性。新乘客高度评价了改进服务的可靠性和质量。这些因素尤其吸引了刚开始乘坐火车上下班的女性，学生和车主。