Purpose : The ongoing pandemic caused by the coronavirus disease 2019 (COVID-19) virus has severely influenced lives and livelihoods. As service organizations either face hibernation or continuity of their business operations, the impact of social distancing measures raises major concerns for the well-being of service employees. In this paper, the authors develop a conceptual framework to examine how different social distancing practices impact an organization's service continuity or service hibernation, which in turn affects different dimensions of their employee subjective well-being during the COVID-19 pandemic. Design/methodology/approach : The authors draw on macroeconomic data and industrial reports, linking them to theoretical concepts to develop a conceptual framework and a research agenda to serve as a starting point to fully understand the impact of this pandemic on employee well-being. Findings : This article develops an overarching framework and research agenda to investigate the impact of social distancing practices on employee well-being. Originality/value : The authors propose two opposing business concepts – service continuity and service hibernation – as possible responses to social distancing measures. By bridging different theoretical domains, the authors suggeste that there is a need to holistically examine macro-, meso- and micro-level factors to fully understand the impact of social distancing–related measures on employee well-being.

中文翻译：

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社会距离对员工福祉的影响：概念框架和研究议程

目的：由2019年冠状病毒病（COVID-19）病毒引起的持续大流行严重影响了人们的生活和生计。随着服务组织面临冬眠或业务运营连续性的问题，社会疏离措施的影响引起了服务员工福利的重大担忧。在本文中，作者开发了一个概念框架，以研究不同的社会疏远做法如何影响组织的服务连续性或服务休眠，进而在COVID-19大流行期间影响其员工主观幸福感的不同方面。设计/方法/方法：作者借鉴宏观经济数据和行业报告，将它们与理论概念联系起来，以开发概念框架和研究议程，以此作为起点来充分了解这种流行病对员工福祉的影响。调查结果：本文建立了一个总体框架和研究议程，以研究社会疏离做法对员工福祉的影响。创意/价值：作者提出了两个相反的业务概念–服务连续性和服务休眠–作为对社会疏远措施的可能回应。作者认为，通过桥接不同的理论领域，有必要对宏观，中观和微观层面的因素进行全面研究，以充分了解与社会疏离相关的措施对员工福利的影响。本文开发了一个总体框架和研究议程，以研究社会疏离做法对员工福祉的影响。创意/价值：作者提出了两个相反的业务概念–服务连续性和服务休眠–作为对社会疏远措施的可能回应。作者认为，通过桥接不同的理论领域，有必要对宏观，中观和微观层面的因素进行全面研究，以充分了解与社会疏离相关的措施对员工福利的影响。本文开发了一个总体框架和研究议程，以研究社会疏离做法对员工福祉的影响。创意/价值：作者提出了两个相反的业务概念–服务连续性和服务休眠–作为对社会疏远措施的可能回应。作者认为，通过桥接不同的理论领域，有必要对宏观，中观和微观层面的因素进行全面研究，以充分了解与社会疏离相关的措施对员工福利的影响。