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The effect of organizational memory on organizational agility
Journal of Intellectual Capital ( IF 6.371 ) Pub Date : 2020-03-12 , DOI: 10.1108/jic-03-2019-0048
Juan-Gabriel Cegarra-Navarro , Silvia Martelo-Landroguez

Intellectual capital includes what employees know and the agility to search and retrieve knowledge (organizational agility). Organizational agility could be seen as the result of using validated routines and protocols (knowledge application), but also as the result of using unproven theories, rumors, colloquial expressions, or sayings (counter-knowledge), which means that organizational memory may enable both the application of good knowledge and the mitigation of counter-knowledge. This study examines the links between a firm's organizational memory, counter-knowledge, knowledge application, and organizational agility.,Using SmartPLS 3.2.8 in a sample of 112 companies, the following questions were addressed: Does the improvement of organizational memory result in the growth of organizational agility? Does the growth of counter-knowledge and knowledge application at the same time hinder the enhancement of organizational agility?,The results support that organizational memory not only enhances the application of gained knowledge but also allows the spreading of rumors, gossip, and inappropriate or false beliefs (counter-knowledge). Furthermore, results support that the knowledge that emerges from the development in parallel or simultaneous of counter-knowledge and knowledge application provides bad references, which will lead to a degradation of organizational agility.,When supporting organizational agility, managers should be conscious of the urgency of counteracting the misuse of counter-knowledge.,These findings make an important contribution to what is potentially a barrier to innovation and creativity, helping managers overcome the problems associated with misunderstandings or wrong assumptions derived from counter-knowledge.

中文翻译:

组织记忆对组织敏捷性的影响

智力资本包括员工所了解的知识以及搜索和检索知识的敏捷性(组织敏捷性)。组织敏捷性可以看作是使用经过验证的例程和协议(知识应用)的结果,也可以是使用未经证实的理论,谣言,口语表达或俗语(反知识)的结果,这意味着组织记忆可以使良好知识的应用和缓解反知识。这项研究检查了企业的组织记忆力,反知识,知识应用和组织敏捷性之间的联系。使用SmartPLS 3.2.8在112家公司的样本中解决了以下问题:组织记忆的改善是否会导致组织敏捷性的增长?反知识和知识应用的增长是否同时阻碍了组织敏捷性的增强?结果表明组织记忆不仅可以增强获得的知识的应用,还可以传播谣言,八卦以及不当或虚假的信息信念(反知识)。此外,结果支持从并行或同时进行的反知识和知识应用的开发中获得的知识提供了不好的参考,这将导致组织敏捷性下降。,当支持组织敏捷性时,管理者应意识到的紧迫性反对滥用反知识。
更新日期:2020-03-12
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