Research indicates that lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ+) college students face a hostile campus climate. Despite the hostile campus climate, many LGBTQ+ students persist. Understanding what helps students persist is important to student affairs professionals as they develop data-driven interventions to improve the experiences and outcomes among LGBTQ+ college students. Drawing on 60 interviews conducted as a part of the mixed-methods National Study of LGBTQ Student Success, using an organizational perspective, this qualitative investigation explores the ways in which LGBTQ+ college students draw support from policies, programs, and services. We find that LGBTQ+ resource centers and student organizations are important sources of support for this population. LGBTQ+ college students indicated that policies, including nondiscrimination policies, serve important symbolic functions. Finally, we find that LGBTQ+ students describe the campus climate in positive, neutral, and negative terms. We offer implications for practice, including the continued need for LGBTQ+ services, the ability for students to self-organize, the importance of affirming policies, and the importance of supportive college environments. We also describe implications for future research.

中文翻译：

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肯定政策、计划和支持服务：使用组织的视角来了解 LGBTQ+ 大学生的成功。

研究表明，女同性恋、男同性恋、双性恋、跨性别、酷儿和质疑 (LGBTQ+) 大学生面临着敌对的校园氛围。尽管校园环境充满敌意，但许多 LGBTQ+ 学生仍坚持不懈。了解什么有助于学生坚持对于学生事务专业人士来说很重要，因为他们开发了数据驱动的干预措施，以改善 LGBTQ+ 大学生的体验和成果。作为 LGBTQ 学生成功的混合方法全国研究的一部分，这项定性调查利用 60 次访谈，从组织的角度探讨了 LGBTQ+ 大学生从政策、计划和服务中获得支持的方式。我们发现 LGBTQ+ 资源中心和学生组织是这一人群的重要支持来源。LGBTQ+ 大学生表示，政策、包括非歧视政策在内，具有重要的象征作用。最后，我们发现 LGBTQ+ 学生以积极、中立和消极的方式描述校园氛围。我们提供实践启示，包括对 LGBTQ+ 服务的持续需求、学生自我组织的能力、肯定政策的重要性以及支持性大学环境的重要性。我们还描述了对未来研究的影响。