Abstract Although the use of the mobile application communication technology for interpersonal communication seems to be less physically threatening, building successful relationships has become more complex. Using both quantitative and qualitative analyses of the way(s) British and Spanish university students manage a hostile situation when disputing among each other on WhatsApp, the present study aims to shed light on conflict management by investigating the differentiated topic management strategies the participants in the study deploy. This, in turn, will add new empirical evidence to the expanding field of intercultural pragmatics. Through a detailed analysis of the hostile interactions, the results show a differentiated linguistic process by means of which participants initiate, maintain and escalate conflict talk that also relates to the speaker’s failed attempts to understand and negotiate each other’s intended meaning in interaction.

中文翻译：

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跨文化和人际沟通失败：在WhatsApp上分析英国和西班牙大学生之间的敌对互动

摘要尽管使用移动应用程序通信技术进行人际交流似乎对身体的威胁较小，但建立成功的关系却变得更加复杂。通过对英国和西班牙大学生在WhatsApp上彼此争执时如何处理敌对局势的方式进行定量和定性分析，本研究旨在通过调查参与者的差异化主题管理策略来阐明冲突管理。学习部署。反过来，这将为跨文化语用学不断扩展的领域增加新的经验证据。通过对敌对互动的详细分析，结果显示了差异化的语言过程，参与者可以借此发起，