he results were to analyze the factors affecting performance enhancing customer service in Vietnamese businesses in the competition and integration trend. Qualitative and quantitative research methods were used to survey 500 people with 28 observed variables aiming to identify factors affecting performance enhancing customer service in Vietnamese businesses in the competition and integration trend. The study results showed that there were 05 factors affecting the group as follows: Customer service, Physical Facilities, Complaint Resolving, Service Capacity and Convenience Perception. The objectives of this study are following: First, to identify the factors affecting performance enhancing customer service in Vietnamese businesses in the competition and integration trend; Second, to determine the priority order of the impact degree of factors affecting performance enhancing customer service in Vietnamese businesses in the competition and integration trend; Third, to propose solutions improving the performance enhancing customer service in Vietnamese businesses in the competition and integration trend in the future.

中文翻译：

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影响越南企业在竞争和整合趋势中提升客户服务绩效的因素

他的结果是分析在竞争和整合趋势中影响越南企业客户服务绩效的因素。使用定性和定量研究方法对 500 人进行了调查，其中包含 28 个观察变量，旨在确定影响越南企业在竞争和整合趋势中提高客户服务绩效的因素。研究结果表明，影响该群体的因素有05个：客户服务、物理设施、投诉解决、服务能力和便利感知。本研究的目的如下：首先，确定影响越南企业在竞争和整合趋势中提高客户服务绩效的因素；第二，确定影响越南企业在竞争和整合趋势中提高客户服务绩效的因素的影响程度的优先顺序；第三，在未来的竞争和整合趋势中，提出提高越南企业客户服务绩效的解决方案。