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Converging resources and co-producing for innovation: evidence from healthcare services
European Journal of Innovation Management ( IF 4.750 ) Pub Date : 2019-07-30 , DOI: 10.1108/ejim-02-2019-0047
Sanjeewani Sehgal , Garima Gupta

The purpose of this paper is to examine healthcare organizations for the improvements in their existing services (incremental innovation) as well as for the new service developments (radical innovation) initiated through the utilization of resources and co-producing behavior.,The paper uses an SEM approach to analyze the responses obtained from 257 medical administrators of 50 hospitals registered with National Accreditation Board for Hospitals and Healthcare Providers.,The results reflect a positive and significant impact that is more driven by internal resources and is found to be stronger for incremental innovation in healthcare. The study also posits that resource utilization in conjunction with co-production activities has greater potential to bring innovation that is likely to succeed and stay inimitable.,The paper outlines scope for future research and suggests inclusion of other service sectors, geographical locations and performance indicators to attain a better understanding of the constructs examined.,The paper outlines implications for policy makers concerned with healthcare. Providers of health services ought to develop a proactive customer-oriented approach so as to deliver value through service innovations. Integrating customer co-production processes may further augment the overall quality of care.,Empirical studies integrating the resource-oriented view of innovation along with firms’ co-production and collaborative mechanisms are majorly lacking. The study bridges this gap and suggests ways to bring innovation in health services, a pivotal need for health institutions of an emerging economy like India.

中文翻译:

整合资源和共同生产创新:医疗保健服务的证据

本文的目的是研究医疗保健组织在现有服务(增量创新)方面的改进以及通过利用资源和共同生产行为而发起的新服务开发(自由基创新)。扫描电镜方法分析了从50家医院的257名医疗管理人员获得的响应,这些管理人员已在美国国家医院和医疗保健提供者资格认证委员会注册。结果反映出积极而显着的影响,这更多地受到内部资源的驱动,并且被发现对于增量式创新更有效在医疗保健中。该研究还认为,资源利用与联合生产活动结合在一起,具有更大的潜力来带来创新,而创新很可能会成功并保持独一无二。本文概述了未来研究的范围,并建议包括其他服务部门,地理位置和绩效指标,以更好地了解所检查的结构。本文概述了对与医疗保健相关的决策者的影响。卫生服务提供商应开发一种以客户为导向的积极方法,以便通过服务创新来创造价值。整合客户合作生产过程可能会进一步提高整体护理质量。主要缺乏将资源导向的创新观点与公司合作生产和协作机制相结合的经验研究。该研究弥合了这种差距,并提出了实现医疗服务创新的方法,这是对像印度这样的新兴经济体医疗机构的关键需求。
更新日期:2019-07-30
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