Purpose The purpose of this paper is to investigate the potential mediators that operate in the black box between high-performance work systems (HPWS) and employee outcomes. Design/methodology/approach The relationships the authors developed were assessed via data obtained from a time-lagged sample of customer-contact employees and their direct supervisors in the Romanian hotel industry. The study employed bias-corrected bootstrapping analysis to gauge the mediating effects. Findings The findings reveal that psychological capital mediates the impact of HPWS on work engagement. As hypothesized, both psychological capital and work engagement mediate the impact of HPWS on quitting intentions, creative performance and extra-role performance. In short, the findings underscore both psychological capital and work engagement as the two mediators that operate in the black box between HPWS and the aforesaid employee outcomes. In addition, the empirical data support the impact of work engagement in the intermediate linkage between psychological capital and these outcomes. Originality/value The study enhances current knowledge on HPWS by examining the potential mediators between HPWS and motivational outcomes and job outcomes.

中文翻译：

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解开黑匣子

目的本文的目的是调查在高性能工作系统（HPWS）和员工绩效之间的黑匣子中运作的潜在中介者。设计/方法/方法作者的发展关系是通过从罗马尼亚旅馆业中与客户联系的雇员及其直接主管的时间滞后样本中获得的数据进行评估的。该研究采用了偏差校正的自举分析来评估中介作用。调查结果调查结果表明，心理资本可以调和HPWS对工作投入的影响。如假设的那样，心理资本和工作投入都介导了HPWS对戒烟意图，创造力和角色外表现的影响。简而言之，这些发现强调了心理资本和工作投入，因为这两个中介在HPWS和上述员工成果之间的黑匣子中运作。此外，经验数据支持工作投入对心理资本与这些结果之间的中间联系的影响。独创性/价值该研究通过检查HPWS与激励成果和工作成果之间的潜在中介因素，增强了当前对HPWS的了解。