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Employee indifference and inaction against abusive supervision
Employee Relations ( IF 2.688 ) Pub Date : 2018-10-01 , DOI: 10.1108/er-07-2017-0169 Yucheng Zhang , Stephen J. Frenkel
Employee Relations ( IF 2.688 ) Pub Date : 2018-10-01 , DOI: 10.1108/er-07-2017-0169 Yucheng Zhang , Stephen J. Frenkel
Purpose The purpose of this paper is to investigate how part-time waiters perceive and respond to abusive supervision by the owner-manager of a small restaurant. Design/methodology/approach An ethnographic approach was used to collect data. One of the authors worked as a participant observer for three months. In addition, 13 interviews and three focus group discussions were conducted. Findings Data analysis showed how neutral identification based on a primary identity—liu xu sheng (overseas student)—overshadows employees’ occupational identity (waiter), which helps waiters to cope with abusive supervision. Originality/value Development and application of the concept of neutral organizational identification orientation encourages emotional suppression and reframing, leading to waiters’ indifference and acquiescence in abusive supervision. Implications are drawn for theory and the practice of managing part-time and temporary workers.
中文翻译:
员工冷漠和不采取行动反对滥用监督
目的本文的目的是调查兼职服务员如何看待和响应小餐馆老板兼经理的虐待性监督。设计/方法/方法人类学方法用于收集数据。其中一位作者作为参与者观察员工作了三个月。此外,还进行了13次访谈和3次焦点小组讨论。调查结果数据分析表明,基于主要身份(刘旭升(海外学生))的中性身份识别如何使员工的职业身份(服务员)蒙上阴影,这有助于服务员应对虐待性监督。独创性/价值中立的组织认同取向概念的发展和应用鼓励情绪压抑和改组,从而导致服务员对虐待性监督的冷漠和默许。
更新日期:2018-10-01
中文翻译:
员工冷漠和不采取行动反对滥用监督
目的本文的目的是调查兼职服务员如何看待和响应小餐馆老板兼经理的虐待性监督。设计/方法/方法人类学方法用于收集数据。其中一位作者作为参与者观察员工作了三个月。此外,还进行了13次访谈和3次焦点小组讨论。调查结果数据分析表明,基于主要身份(刘旭升(海外学生))的中性身份识别如何使员工的职业身份(服务员)蒙上阴影,这有助于服务员应对虐待性监督。独创性/价值中立的组织认同取向概念的发展和应用鼓励情绪压抑和改组,从而导致服务员对虐待性监督的冷漠和默许。