The concept of business process (BP) management plays a major role in information systems with several applications. Modeling languages and tools can be used by domain experts to help in the business process model (BPM) design. The purpose of this paper is to focus on quality improvement for BPMs through the proposition of a novel prototype and apply it on real case for BPMs in the field of higher education.,The authors developed a prototype named Business Process Model Quality Assess (BPMoQualAssess) that works in two steps. In the first step, it allows designing and verifying the quality of BPMs in the field of higher education. Second, it focuses on evaluating process results through a set of criteria and specific measures for each process. Both steps are based on three main key concepts: measures, threshold values and guidelines in order to guide the modeler in assessing his/her model and also to get good results from the latter.,The authors implemented the BPMoQualAssess prototype to evaluate the quality of BPMs as well as its results. Furthermore, the authors have conducted a case study with a process in the field of higher education. Indeed, first, the authors obtained an improved BPM with a high-quality level. Second, the authors then evaluated the results by focusing on measures, threshold values and appropriate quality guidelines in order to obtain better results.,In the context of this study, the authors aim to make a significant contribution to the knowledge on the subject of the quality for higher education sector processes, on one hand on the models and on the other hand the results of processes. All these concepts are fully nested within a new quality prototype for process model evaluation and validated on real BPMs in the field of higher education. There are many publications focusing on BP quality in the literature, but only a few approaches combine the main keys thresholds, measures and guidelines. In fact, the principal contribution of this research consists in linking measures and threshold values to the resulting guidelines as they have been presented separately in the literature. Furthermore, the authors elaborate for each measure its own recommendation to guide the modeler in redesigning his/her model. Also, the authors define threshold values of process results in higher education and also took into account the opinion of domain experts. To sum up, the originality of this work appears in the application of BPM in the field of higher education given the lack of work in the literature for this direction, and it will pave a way for research in BP innovation areas.

中文翻译：

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持续改进高等教育过程及其成果的原型

业务流程（BP）管理的概念在具有多个应用程序的信息系统中起着重要作用。领域专家可以使用建模语言和工具来帮助业务流程模型（BPM）设计。本文的目的是通过提出一个新颖的原型来专注于BPM的质量改进，并将其应用于高等教育领域中BPM的实际案例。作者开发了一个名为业务流程模型质量评估（BPMoQualAssess）的原型。分两步工作。第一步，它允许设计和验证高等教育领域中BPM的质量。其次，它着重于通过针对每个过程的一组标准和特定措施来评估过程结果。这两个步骤均基于三个主要关键概念：度量，阈值和准则，以指导建模者评估其模型并从中获得良好的结果。作者实现了BPMoQualAssess原型，以评估BPM的质量及其结果。此外，作者还对高等教育领域的过程进行了案例研究。实际上，首先，作者获得了高质量水平的改进​​BPM。其次，作者然后通过重点关注测量，阈值和适当的质量准则来评估结果，以便获得更好的结果。在本研究的背景下，作者旨在对有关主题的知识做出重大贡献。高等教育过程的质量，一方面是模型，另一方面是过程的结果。所有这些概念都完全嵌套在用于过程模型评估的新质量原型中，并已在高等教育领域的实际BPM上进行了验证。文献中有许多关于BP质量的出版物，但是只有少数几种方法结合了主要的关键阈值，测量方法和指南。实际上，这项研究的主要贡献在于将量度和阈值与所得到的指南相联系，因为它们在文献中已分别介绍过。此外，作者针对每种度量都阐述了自己的建议，以指导建模者重新设计其模型。此外，作者定义了高等教育过程结果的阈值，并考虑了领域专家的意见。总结一下，