Most recent developments in the Internet of Things (IoT) technologies can boost the efficacy of business process management (BPM) to improve process performance. The purpose of this paper is to describe a method for redesigning bank branch (BB) protection systems contributing to make BBs “smarter.”,Based upon a multiple case study approach, the paper deployed a four-step business process reengineering design from an information system development perspective. To overcome limitations of information scarcity required for modeling activities, a multimethod approach to data gathering and results validation was adopted. The approach was based on a comprehensive literature review and an in-depth qualitative survey involving a sample of six security managers of primary Italian banking groups.,The intelligent protection system resulting from the application of the methodology to the Italian BB sector was able to improve the security management process. Lead time and actors’ workload were reduced; running costs decreased; quality of information improved as well as the overall effectiveness of the protection system against criminal attacks.,The specific IoT technologies proposed are new. Additionally, to date, their application to BB security management has not been analyzed in the BPM literature. The value resides in the highly applicable results of the methodology to the BB network of a banking group both inside and outside of Italy.

中文翻译：

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物联网在重新设计银行分支机构保护系统方面的潜力

物联网（IoT）技术的最新发展可以提高业务流程管理（BPM）的效率，从而提高流程性能。本文的目的是描述一种重新设计有助于使BB更加智能的银行分行（BB）保护系统的方法。基于多案例研究方法，本文从信息中部署了四步业务流程再造设计。系统开发的角度。为了克服建模活动所需的信息稀缺的局限性，采用了一种多方法数据收集和结果验证方法。该方法基于全面的文献综述和深入的定性调查，涉及意大利主要银行集团的六名安全经理的样本。通过将该方法应用于意大利BB部门而形成的智能保护系统能够改善安全管理流程。减少了准备时间和演员的工作量；运营成本下降；改善了信息质量，以及针对犯罪攻击的保护系统的整体有效性。提出的特定物联网技术是新的。此外，迄今为止，BPM文献中尚未分析它们在BB安全管理中的应用。价值在于该方法对意大利境内外银行集团的BB网络的高度适用性。改善了信息质量，以及针对犯罪攻击的保护系统的整体有效性。提出的特定物联网技术是新的。此外，迄今为止，BPM文献中尚未分析它们在BB安全管理中的应用。价值在于该方法对意大利境内外银行集团的BB网络的高度适用性。改善了信息质量，以及针对犯罪攻击的保护系统的整体有效性。提出的特定物联网技术是新的。此外，迄今为止，BPM文献中尚未分析它们在BB安全管理中的应用。价值在于该方法对意大利境内外银行集团的BB网络的高度适用性。