Robotic process automation (RPA) seeks to automate business processes, using software robots that interact with systems through their user interface, improving efficiency and reducing costs. However, some critical steps, such as identifying processes suitable for RPA automation, can have a tremendous impact in organizations if a wrong process is selected. Therefore, the purpose of this paper is to provide an approach for analyzing RPA development in business organizations.,This research presents a cohesive literature review about RPA, in order to identify RPA main concepts, which should be reported and considered in all RPA case studies. A model connecting the main elicited RPA concepts is presented as well as its evaluation and applicability grounded of past RPA case study (CS) analysis, using design science research.,The results from this research show that most of the RPA main concepts gathered in the literature review are not reported in the selected RPA CSs.,As RPA is a recent topic, literature lacks a synthetization of RPA main topics. This research aims to fill the gap on that, by identifying and synthesize the main topics related to RPA and proposing a model that connects the main RPA concepts, which can be used by researchers as a schema for conducting and writing RPA case studies.

中文翻译：

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走向机器人过程自动化实施：端到端的观点

机器人流程自动化（RPA）寻求使用通过其用户界面与系统交互的软件机器人来自动化业务流程，从而提高效率并降低成本。但是，如果选择了错误的流程，则某些关键步骤（例如，确定适合RPA自动化的流程）可能会对组织产生巨大影响。因此，本文的目的是提供一种分析商业组织中RPA发展的方法。本研究提出了有关RPA的凝聚性文献综述，以识别RPA主要概念，在所有RPA案例研究中均应进行报告和考虑。提出了一个模型，该模型将主要的RPA概念连接起来，并基于以往的RPA案例研究（CS）分析（使用设计科学研究）进行了评估和适用性。这项研究的结果表明，文献综述中收集的大多数RPA主要概念并未在选定的RPA CS中报告。由于RPA是最近的话题，因此文献缺乏RPA主要主题的综合。这项研究旨在通过识别和综合与RPA相关的主要主题并提出一个连接RPA主要概念的模型来填补这一空白，研究人员可以将其用作进行和编写RPA案例研究的方案。