Purpose Identifying handovers is an important but difficult to achieve goal for companies as handovers have advantages allowing for specialisation in processes as well as disadvantages by creating erroneous interfaces. Design/methodology/approach Conceptualisation of a method based on theory and evaluation with company data using a process model repository. Findings The method allows to evaluate handovers from the perspective of roles in processes and grouping of employees in organisational units. It uses existing process model repositories connected with organisational chart information in companies to determine the density of handovers. The method is successfully evaluated using the example of a major telecommunications company with 1,010 process models in its repository. Practical implications Companies can determine on various levels, up to the overall organisational level, in which parts of the company efforts are best spent to manage handovers in an optimal way. Originality/value This paper is first in showing how handovers can be conceptualised and identified with a large-scale method.

中文翻译：

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使用流程模型存储库识别和分析组织中的移交

目的识别移交是公司的重要但很难实现的目标，因为移交具有允许流程专门化的优点，以及通过创建错误的接口而带来的缺点。设计/方法/方法基于理论和使用过程模型存储库对公司数据进行评估的方法的概念化。结果该方法可以从流程中的角色和组织单位中的员工分组的角度评估移交。它使用现有的流程模型存储库以及公司中的组织结构图信息来确定移交的密度。以某大型电信公司为例，成功评估了该方法，该公司在其存储库中具有1,010个处理模型。公司可以在各个层面上确定的实际含义，直至整个组织级别，在该级别中，最好将公司的部分精力用于以最佳方式管理移交。原创性/价值本文首先展示了如何使用大规模方法来概念化和识别切换。